Frequently Asked Questions - CGear Multimat

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What is a multimat?

Multimat is a dual layer dust abatement mat that stops dust and dirt transfer from the outside to the inside of your tent, caravan or camper trailer.

 

What is the multimat warranty?

Multimat has a 12 month warranty from the date of purchase. This is a manufacturer’s warranty eg faulty sewing or material. Faulty products should be returned to the place of purchase together with a copy of the original receipt.

 

What Is multimat made from?

Multimat is made from high density polypropylene, knitted mono/mono and fully bound all the way around the mat and peg pointed approximately every half metre.

 

Can I put tent pegs through the multimat ?

Tent pegs can be pegged into multimat, but not designed to be pegged. The mat material has rip stop technology so it won’t tear or fray if you put a hole in it.

 

What if I rip or tear my multimat, is it repairable?

Multimat can be repaired with a patch and uv polyester thread.

 

Do I have to peg the multimat down to the ground?

Multimat is designed to be pegged at all dring’s for maximum efficiency.

 

Does it matter what side of the multimat is up?

Multimat is fully reversible therefore can be used either green or grey side face up.

 

Will camp furniture damage the multimat?

All good camp furniture have leg protectors or loop legs to protect mat from damage. If legs have plastic protectors, these need to be replaced with rubber protectors to stop sliding.

 

Why doesn’t the sand rise to the top of the multimat?

This is due to the dual layers and the law of gravity. The sand and dirt won’t rise to the top of the multimat because the multiple layers create maximum resistance. This stops sand and dirt transferring into the tent, caravan or camper trailer unlike a single layer mat which has no resistance.

 

What about mud?

From our experience, the same principle applies to mud not rising through to the top layer. Mud left on top of the multimat will dry out, return to dust and dissipate through the multimat back to the ground.

 

Does the sand and dust get caught between the multimat layers?

Dust, dirt or sand particles will not get trapped between the layers, it has been designed to fall through the top layer, then the second layer and onto the ground.

 

I have a dog. Will the dog’s claws damage the multimat?

Multimat is extremely robust and will endure the claws of a dog.

 

Can multimat be used on a surface with stones?

It is recommended multimat not be used on a surface with stones. Stones may damage the multimat's weave and will not be covered under warranty. We suggest removing loose stones either by hand or using a broom prior to laying down the multimat.

 

What things can’t I do with multimat?

Multimat is not designed to be laid loosely over hard surfaces i.e. concrete or other hard surfaces unless it can be pegged down firmly.

Leather sole footwear should not be worn on multimat as it may cause you to slip.

Avoid spilling any liquid that contains acetone (e.g. Nail polish remover) as it will melt a hole in the material.

 

Multimat seems to be slippery. Why?

This would indicate multimat has not been pegged out firmly or you’re wearing leather sole footwear.

 

What if I accidently pour petrol or oil on the multimat?

Multimat will not be harmed by petrol or oil spillage.

 

What if a spark or ash from a cigarette or a mosquito ring falls on the multimat?

This may burn a hole in either one or both the layers of multimat. This can be repaired with a patch and uv thread.

 

Will multimat kill the grass beneath it?

Multimat allows grass to breathe and grow through the multimat, unlike tarps, carpet and dome tent bases which kill grass because the air and sunlight can’t get to the grass.

 

Can I drive my car over the multimat?

Multimat will not be damaged by driving your vehicle over it.

 

What about Bindie Eye?

Bindie eye’s do not attach to a multimat, although “dog paws” do.

 

Will I still have to sweep the mat when I go away camping?

Yes, but multimat keeps sweeping to a minimum.

 

Will it keep me dry?

Multimat was not designed to keep you dry. It was designed to allow the water to fall through the multimat.

 

Can you hang multimat on to the side of the caravan as a shade mat and will this affect the life span of the mat?

Multimat works well as a shade mat hung to the side of the caravan. It provides 90% UV protection so it won’t affect the life span of the multimat.

 

Can I use the multimat over my trailer?

Using multimat over the trailer will prevent your load from falling off. It won’t buff or flap around whilst you drive as the wind travels straight through the multimat, providing tied down correctly using drings.

 

Does the multimat come in a carry bag?

Multimat is supplied with a complimentary reusable, breathable, heavy duty carry bag with handles.

 

Do the multimat edges curl up?

Multimat is bound all the way around the mat preventing the edges from curling.

 

Can you wash the multimat?

Multimat can be hosed down or jet washed. Use a mild detergent and for more stubborn stains, we recommend you use a high pressure hose.

 

What if I pack the multimat away when it’s wet?

Multimat is porous and doesn’t absorb moisture. This prevents mould or mildew forming unlike other products. Shake off excess moisture from the multimat, fold it and place it back into its storage bag. When you have returned home, hang wet multimat and bag out to dry thoroughly.